SaveCal Reviews Policy
At SaveCal we encourage our customers to share their experiences with others both in person and online. Your reviews and recommendations are often used by other consumers when evaluating whether or not they will choose SaveCal as their service provider for windows, cool paint, roofing, HVAC, or solar panels.
Customer referrals are our largest source of new business because our teams work hard to ensure each client enjoys a smooth process from their initial inquiry through project completion and beyond.
All SaveCal reviews we receive are reviewed by our customer service department with an eye toward continuous improvement. While many other companies choose to focus on negative reviews, we believe that positive reviews also contain valuable feedback.
For example, when you mention one of our employees positively in your review, our management team is empowered to recognize their commitment to customer excellence and hold them up as role models for their peers. Additionally, we can discover what they are doing differently and indoctrinate those best practices into our business.
Likewise, a negative mention in your SaveCal review, helps our managers to identify training opportunities, process and communications improvements, and other areas where we can improve.
Whether a SaveCal review is positive or negative, it is important that it contains as much detail as possible and references specific employees, products, and events that made the difference. These details are what allow us to be most effective during our reviews process.
Whenever we receive SaveCal reviews, we learn a little more. While each individual improvement may be small, over time, they add up to huge process improvements that allow us to better serve our current and future customers, make SaveCal a better place to work, and ensure that we will be around for years to come in the event you have a service or warranty issue.
It is very important to us, our employees, and our other customers that SaveCal reviews are a true reflection of your experience with our company. We ask that when you leave a review online that you refrain from using hate content that references race, ethnicity, religion, sexual preference, nationality, gender, political issue, or any content that may incite hate or have serious contempt for any group. We also ask that you refrain from using profanity and defamatory, obscene, or threatening language. These types of language detract from our overall mission and have the propensity to offend those reading your reviews.
We ask that before you leave any SaveCal reviews online, if there are outstanding issues you feel need to be addressed before you are comfortable leaving a positive review, please contact our customer service team at 818.600.0008 so that we may work with you to resolve these and provide you with a world class customer experience.
We look forward to hearing from you if you have any questions we can answer, issues we can solve, or ideas about how we can improve.
Thanks for being a valued SaveCal customer!